Return Policy

At AquaShop, your satisfaction is our priority. We want you to be completely happy with your purchase. If you're not satisfied, we're here to help.

1. 30-Day Return Policy

We offer a 30-day return policy on most items. To be eligible for a return:

• The item must be returned within 30 days of delivery
• The item must be unused and in the same condition as received
• The item must be in its original packaging
• You must provide proof of purchase (order number or receipt)

2. How to Initiate a Return

Follow these simple steps to return an item:

1. Contact Us: Email us at returns@aquashop.com or call +1 (234) 567-8900
2. Provide Information: Include your order number, item description, and reason for return
3. Receive Authorization: We'll send you a Return Authorization (RA) number and instructions
4. Package the Item: Securely pack the item in its original packaging
5. Ship the Item: Send the package to the address provided with your RA number

3. Return Shipping

Defective or Incorrect Items

If you received a defective or incorrect item:

• We will provide a prepaid return shipping label
• You will not be charged for return shipping
• We will send a replacement or issue a full refund

Customer Preference Returns

If you're returning an item due to personal preference:

• You are responsible for return shipping costs
• We recommend using a trackable shipping service
• Original shipping charges are non-refundable

4. Refunds

Once we receive your return:

• We'll inspect the item within 3-5 business days
• If approved, we'll process your refund
• Refunds will be issued to your original payment method
• Please allow 5-10 business days for the refund to appear

Refund Amount

Your refund will include:

• The full purchase price of the item
• Original shipping costs (if item was defective or incorrect)

The following are not refundable:

• Original shipping costs (for customer preference returns)
• Return shipping costs (unless item was defective)
• Restocking fees (if applicable)

5. Exchanges

We accept exchanges for the same item in a different size, color, or model. To request an exchange:

1. Follow the return process above
2. Indicate that you would like an exchange
3. Specify the item you would like to receive
4. We'll ship the new item once we receive your return

6. Non-Returnable Items

The following items cannot be returned:

• Custom or special-order products
• Items marked as "final sale" or "non-returnable"
• Opened or used safety equipment
• Gift cards
• Perishable goods
• Items without original packaging or tags

7. Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us within 7 days of delivery
• Provide photos of the damage
• Keep all original packaging
• We'll arrange for a replacement or full refund

8. Wrong Item Received

If you received the wrong item:

• Contact us immediately
• Do not return the item without authorization
• We'll arrange for pickup of the incorrect item
• We'll send the correct item at no additional cost

9. Restocking Fees

A restocking fee of 15% may apply to:

• Large or bulky items over $500
• Opened electrical or electronic items
• Items returned without original packaging

Restocking fees do not apply to defective or incorrect items.

10. Late or Missing Refunds

If you haven't received your refund:

• Check your bank account again
• Contact your credit card company (processing may take time)
• Contact your bank
• If you've done all of this and still haven't received your refund, contact us at returns@aquashop.com

11. Warranty Claims

Many products come with manufacturer warranties. For warranty claims:

• Contact us for warranty information
• We'll assist you in filing a claim
• Warranty terms vary by manufacturer
• Some warranties require direct contact with the manufacturer

12. Contact Us

For returns or exchanges, contact us:

• Email: returns@aquashop.com
• Phone: +1 (234) 567-8900
• Hours: Monday-Friday, 8:00 AM - 6:00 PM EST